Management of consumer contracts
Lawyer for Professional and Business Services in Axarquia
Lawyer specialising in Consumer Contracts Management
Are you aware that if your customer is a final consumer of the product or service and the documentation you provide (quotations, contracts, invoices, etc.) contains clauses or conditions that are considered unfair, these will not apply?
Do you know that, depending on your business, there is a set of documentation that you must provide to any customer who is interested in what you have to offer? Or if you sell online, or off-premise, will the customer always have at least 14 days to revoke the purchase without penalty?
Are you aware that the mere existence of certain clauses or conditions in the contract, quotation or any other documentation can lead to very significant sanctions by the consumer authority that can even put your company in jeopardy?
These are not just issues that affect large companies such as banks, insurance companies or telephone companies. Any business, no matter how small, is susceptible to being affected by this problem and suffering its consequences, as long as its clients are not only other companies and professionals. And not infrequently, problems arise either from writing our own documentation or copying it from the internet or from that used by other businesses.
There is a Law for the Defence of Consumers and Users that contains a catalogue of abusive clauses, which cannot be used by professionals and businessmen with their consumer clients. However, it is a generic and not a closed list, which is continuously expanded and detailed by the practice of the Courts interpreting specific disputes.
However, it is a generic and not a closed list, which is continuously expanded and detailed by the practice of the Courts interpreting specific disputes. Only he will know our business, our clients and the applicable regulations, giving a simple form and effectively reviewing all these types of contracts on a regular basis.
At Montosa Abogado we offer the service of drafting and monitoring this type of contract, both as part of the general consultancy service and separately, if required.